Removal Van Wandsworth Service Terms and Conditions

These Terms and Conditions govern the provision of removal and related services by Removal Van Wandsworth. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions:

Service means any removal, transport, loading, unloading, packing, handling, or associated service provided by Removal Van Wandsworth.

Customer means the individual or business who books or uses the Service.

Goods means the items, belongings, furniture, equipment, or other property being handled or transported as part of the Service.

Contract means the agreement between Removal Van Wandsworth and the Customer for the supply of the Service, incorporating these Terms and Conditions.

2. Scope of Service

Removal Van Wandsworth provides domestic and commercial removal van services, including local moves, loading and unloading assistance, and associated handling of Goods. The exact scope of the Service will be as set out in the booking confirmation provided to the Customer.

Unless expressly agreed in writing, the Service does not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, or the removal of doors, windows, or fixtures. Any additional work will be subject to agreement and may incur extra charges.

We operate primarily within Wandsworth and the surrounding areas, but may provide services to other locations by prior agreement as part of the booking process.

3. Booking Process

3.1 Bookings for the Service may be made in advance through our designated booking channels as communicated on our website or promotional materials.

3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses

b. Access conditions at each address, such as stairs, lifts, parking restrictions, or narrow roads

c. The approximate volume and nature of the Goods to be moved

d. Any items requiring special handling, such as fragile goods, heavy items, or valuables

e. Preferred dates and times for the Service.

3.3 The Customer is responsible for ensuring that the information provided is accurate. If the actual scope of the work differs from the information supplied at the time of booking, we reserve the right to adjust the fee, modify the Service, or decline to carry out part or all of the work.

3.4 A booking is not confirmed until we have issued a booking confirmation. We may decline a booking at our discretion.

4. Quotations and Pricing

4.1 Any quotation provided is based on the information supplied by the Customer and is valid for a limited period as stated in the quotation, or, if not stated, for 30 days from the date of issue.

4.2 Quotations are given on the assumption that there are no unusual or unforeseen difficulties with access, parking, lifting, or handling of the Goods, and that the work can be completed in one continuous operation within normal working hours.

4.3 We reserve the right to amend the price if:

a. The Customer modifies the original instructions

b. Access conditions are worse than advised

c. Additional Goods or labour are required

d. Delays occur that are outside our control, such as waiting time due to key release or property access issues.

5. Payments and Charges

5.1 The Customer agrees to pay the charges for the Service as stated in the booking confirmation or as otherwise agreed in writing.

5.2 We may require a deposit to secure the booking. The deposit amount and payment deadline will be specified during the booking process.

5.3 Unless otherwise agreed, the balance of any charges is payable on or before completion of the Service. We reserve the right to withhold delivery of Goods until full payment has been received.

5.4 Payment methods accepted will be specified by us from time to time. The Customer is responsible for ensuring that cleared funds are available by the time payment is due.

5.5 If payment is not made when due, we may charge interest on any overdue amount at the statutory rate applicable in England and Wales until payment is received in full. We also reserve the right to recover any reasonable costs incurred in pursuing late payment, including debt collection and legal costs.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify us as soon as possible using the contact methods specified in the booking confirmation.

6.2 Cancellation charges may apply as follows, unless otherwise agreed in writing:

a. More than 7 days before the Service date: any deposit may be refunded or transferred at our discretion

b. Between 7 days and 48 hours before the Service date: a percentage of the quoted price may be retained to cover administration and lost booking opportunities

c. Less than 48 hours before the Service date or on the day of the Service: we may charge up to 100 percent of the agreed price.

6.3 If the Customer wishes to amend the date, time, or scope of the Service, we will make reasonable efforts to accommodate the change. However, we cannot guarantee availability, and price adjustments may apply.

6.4 We reserve the right to cancel or reschedule the Service if events beyond our reasonable control occur, including but not limited to severe weather, vehicle breakdown, staff illness, legal restrictions, or unsafe conditions. In such cases, we will offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring that:

a. Suitable parking and access are available at both collection and delivery locations, including any necessary permits or permissions

b. All Goods are properly packed, secured, and labelled where necessary, unless packing services are specifically included in the Service

c. All Goods to be moved are ready for collection at the agreed time

d. Fragile or valuable items are clearly identified to our staff before work begins.

7.2 The Customer must not include in the Goods any items that are hazardous, illegal, explosive, flammable, corrosive, or otherwise dangerous, including gas cylinders, fuel, chemicals, or waste that is not permitted under applicable regulations.

7.3 The Customer must be present or represented at the collection and delivery addresses to provide access, instructions, and confirmation of completion, unless otherwise agreed.

8. Our Responsibilities and Liability

8.1 We will provide the Service with reasonable care and skill and in accordance with these Terms and Conditions.

8.2 We will take reasonable steps to protect the Goods from loss or damage while in our care. However, our liability is subject to the limitations set out in this section.

8.3 We will not be liable for:

a. Loss or damage arising from the Customer’s failure to adequately pack, secure, or label Goods, unless we have expressly agreed to provide packing services

b. Loss or damage to items of sentimental, special, or high value, including jewellery, cash, documents, artwork, antiques, or electronic data, unless we have previously agreed in writing to handle such items and specific arrangements have been made

c. Normal wear and tear, minor marks, or superficial damage that may occur during handling and transport

d. Loss or damage arising from circumstances beyond our reasonable control, including accidents, severe weather, traffic incidents, or acts of third parties.

8.4 Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the cost of repair or replacement, subject to any overall limit communicated to the Customer during the booking process.

8.5 We shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Service.

8.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods or property must be reported to our staff as soon as reasonably possible and noted on any completion or delivery documentation where provided.

9.2 Any claim or complaint relating to the Service must be submitted to us in writing within a reasonable time, and in any event no later than 7 days from the date of the Service. The Customer should provide details of the issue and any supporting evidence.

9.3 We will investigate complaints and aim to respond within a reasonable timescale. Where appropriate, we may request further information or evidence from the Customer.

10. Waste and Environmental Regulations

10.1 Removal Van Wandsworth operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and do not remove controlled, hazardous, or prohibited waste.

10.2 The Customer must not request, and we will not knowingly transport, dispose of, or handle waste contrary to relevant regulations. This includes, but is not limited to, hazardous materials, clinical waste, chemicals, asbestos, gas cylinders, and similar items.

10.3 Where the Service includes the removal of unwanted items or bulky household effects, these must be lawful to transport and dispose of, and the Customer must disclose the nature of such items in advance.

10.4 We may refuse to remove or transport any items that we reasonably believe are unsafe, unlawful, or not in compliance with waste and environmental regulations.

11. Access, Parking, and Property Damage

11.1 The Customer is responsible for arranging suitable parking for our vehicles at both collection and delivery addresses, including the purchase or arrangement of any permits required by local authorities.

11.2 We are not liable for any fines, penalties, or charges arising from the Customer’s failure to arrange adequate parking, and we reserve the right to charge the Customer for such costs if they are incurred as a result of the Service.

11.3 We will take reasonable care to avoid damage to property while carrying out the Service. However, the Customer should take appropriate steps to protect flooring, walls, and fixtures where necessary.

11.4 We are not responsible for damage that arises from moving Goods where the Customer has requested that we move items in a way that is unsafe or unsuitable, or where access routes are constricted, poorly maintained, or otherwise hazardous.

12. Insurance

12.1 We maintain appropriate insurance cover for our activities as required by law and industry practice. Details of cover can be provided on request.

12.2 The Customer is encouraged to ensure that they have adequate insurance in place for their Goods and property, especially for items of higher value or special sensitivity.

13. Privacy and Data Protection

13.1 We collect and use personal data provided by the Customer for the purposes of managing bookings, delivering the Service, processing payments, and handling queries and complaints.

13.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell or disclose personal information to third parties except where required by law or where necessary to perform the Service.

14. Termination

14.1 We may terminate the Contract with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, or behaves in an abusive, threatening, or unsafe manner towards our staff.

14.2 In the event of termination due to the Customer’s breach, we reserve the right to retain any payments already made and to seek compensation for any losses incurred.

15. Variations to Terms

15.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will govern the Contract.

15.2 Any variation to these Terms and Conditions agreed with the Customer must be confirmed in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the Service or the Contract shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Service provided by Removal Van Wandsworth.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between Removal Van Wandsworth and the Customer in relation to the Service and supersede any prior understandings or arrangements.

18.2 The Customer acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions or the booking confirmation.